Customer Service & Events Co-Ordinator
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| Job Type | Permanent Full Time |
| Location | Folkestone, Kent |
| Area | Kent, England |
| Sector | Event Co-ordinationPRAdministration |
| Salary | £26-28k |
| Start Date | asap |
| Job Ref | 7051 |
| Job Views | 581 |
- Description
- A successful employee-owned luxury food company, established for nearly 40 years, is looking to add a social-media savvy Customer Service & Events Manager to focus on internal and external communications as well as manage customer events.
We’re looking for an energetic, organised, people-focussed person with good social media and literary skills and customer-facing experience.
Customer Service & Events Manager - Role
- Manage the customer-service inbox; answer calls and monitor questions on social media
- Manage despatch of daily phone and online orders
- Handle customer communications including complaints and reviews
- Contribute news items to internal teams and collate content for a fortnightly newsletter and customer blog
- Work with the team to identify shows/events to consider and secure best rates
- Manage event personnel travel and accommodation; logistics of show stock, set-up/breakdown
- Work with Marketing Manager to partake in show marketing opportunities
- Receive & process wedding enquiries and ensure orders are shipped in a timely fashion
- Be creatively involved in staff away-days, annual conferences and other in-company get-togethers. Organise logistics, accommodation, catering and entertainment
Customer Service & Events Manager - Benefits
- Share of the profits as an employee-owner
- Flexible working
- Friendly working environment in an out-of-town team
- Free and discounted luxury food products
- Holiday – 25 days plus bank holidays
- Three paid volunteering days to a charity of your choice
- Pension
- Healthcare Scheme – after qualifying
- Cycle to Work Scheme
Customer Service & Events Manager - Requirements
- Driving licence and own transport
- Highly literate, with a creative writing style adaptable to different audiences
- Some experience of responding to social media platforms (Facebook, Instagram, LinkedIn)
- People-driven with customer-facing experience, great at establishing relationships
- Organised; attention to detail; pro-active and able to multi-task
- Numerate and IT literate (Microsoft Office); able to learn new systems
- Analytical and reporting skills
Next Steps
If you have the skills and motivation for this role we'd love to hear from you. Please send a CV ASAP! Next step would be a short telephone call with John Reilly, the recruiter. Please indicate when you’d be available for that.
| Event Co-ordination | Co-Ordinator | Logistics | Event Management | PR | Social Media |